In line with its commitment to serving the SME community, Avaya Holdings Corp. announced its partnership with Pixcom Technologies, a leading provider of digital signage and cutting-edge technology solutions, to bring cutting-edge unified communications and contact center solutions to small and medium-sized enterprises (SMEs) across the UAE, through the cloud solution.
"Under the Powered by Avaya cloud offering, Pixcom will market and sell Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions, that help SMEs to reap the benefits of digital applications under a fixed pay-per-month agreement, allowing them to expand and contract capacity as needed, while controlling costs," Avaya told in a press statement.
The Avaya solutions being provided by Pixcom support SMEs to deliver voice, video, data, and web communications applications and services to their teams. The cloud-based solutions are also built on an open architecture that supports broad compatibility and interoperability, facilitating SMEs to manage their migration to the cloud, when needed.
“Organizations are increasingly looking to digital communication tools to gain a competitive edge, and it is essential for them to have applications that are reliable, secure, and easy to integrate into their daily business operations. Pixcom’s Powered by Avaya status gives us the flexibility to work with our customers in designing such solutions, all while giving them the assurance of working with a market-leading vendor," said Shihas Kizhisseri, CEO of Pixcom Technologies.
New cloud-based technologies are stimulating the adoption of digital communications tools in the region’s SME segment. According to Gartner analysis, organizations in the UAE spent USD 1.2 billion on public cloud services in 2017, with this expected to reach almost USD 2 billion by 2020.
Pixcom has been providing Avaya on-premises communications solutions to customers in the UAE and is now ramping up its cloud offerings to meet evolving market demand.