BT International announced the launch of UC Edge, a new managed service that gives multinational organisations’ CIOs a simpler, more flexible solution to manage their rapidly evolving AI-powered workplace collaboration strategies.
Many multinational organisations rely on a patchwork of collaboration solutions inherited through mergers and acquisitions or selected to meet different regional business needs, including sovereignty — be that data sovereignty, operational sovereignty or technical sovereignty. This mix of technologies can slow down transformation, increase costs and leave IT teams wrestling with complex, overlapping systems.
Now live, with initial customer deployments in highly regulated industries, UC Edge cuts through all of that. It lets organisations add or change AI-powered collaboration solutions and platforms quickly without restarting procurement or rebuilding compliant voice services.
An expansion of BT International’s Global Voice platform, it brings voice, collaboration and number management into one, vendor agnostic service. It works seamlessly across collaboration platforms, contact centre solutions and SIP services. IT teams can tailor the experience for each user, team or country while managing all their collaboration services through a single model.
Built as a single global communication layer, UC Edge’s intelligent voice routing automatically directs calls to the correct platform — no manual number alignment, no portal changes, no routing requests. IT teams can also move users between platforms with zero disruption and far less operational effort.
Denise Lund, IDC Research vice president worldwide UC&C and telecom, said: “As multinational organisations modernise their communications, they increasingly demand the flexibility to adopt best-of-breed and vendor-agnostic collaboration solutions that align with diverse business and regulatory needs. BT International’s UC Edge empowers enterprises to seamlessly integrate and manage multiple platforms, reducing complexity while enabling choice and agility.”
Matt Swinden, managing director of strategy & product at BT International, said: “Many multinationals are juggling legacy collaboration platforms, regional needs or simple user preference. With UC Edge, customers get one contract, one commercial model and one global product delivered seamlessly — giving them the freedom to use the platforms they want without the integration burden. So, when users ask: ‘Can we talk?’ the answer will always be ‘Yes!’”
Source: https://totaltele.com/bt-launches-enterprise-voice-control-service-uc-edge/
