Nepal Telecom (NTC) has started an online KYC (Know Your Customer) update facility for GSM prepaid SIM card users. The service is currently in a test phase and could soon roll out full-fledged letting users to complete their Ntc KYC without visiting the company’s offices.
The company has started the service at its office in Sundhara. The initiative is inaugurated jointly by the company’s chief commercial officer, Ganga Sagar Matanchhe, and the Provincial Directorate Kathmandu, Bagmati Province director, Indal Yadav.
Kick-starting the online KYC update test program, NT CCO Matanhhe said that the service will play a crucial role in making the company’s services more customer-friendly. Likewise, the company’s Director at Provincial Directorate Kathmandu, Bagmati, Yadav said that the facility will improve the company’s productivity as the online system will help complete more tasks in a short period.
Likewise, NT office, Sundhara chief Nirmal Chataut shared similar excitement. He said that the digital facility will help with the company’s digital transformation of services, paperless work, and data updating tasks.
The online KYC update facility allows prepaid customers to edit their name and other details after scanning a QR code at the company’s customer service center. The company then verifies the KYC for their services.
If you were wondering, you would still need to visit the company’s office. However, you won’t have to fill out physical documents. It’s gone digital.
The service is currently available only at the NT office in Sundhara as a test. After its success, the service will roll out in other offices in Kathmandu and beyond the valley.
Source: https://www.nepalitelecom.com/2026/01/nepal-telecom-ntc-allows-online-kyc-update-with-a-qr-scan.html
