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REGIONAL NEWS

UAE Achieves Top Global Rankings in Digital Transformation and Infrastructure

The United Arab Emirates has cemented
its position as a global leader in digital
transformation, achieving top international
rankings in several key indices related
to digital infrastructure and governance.
These achievements are detailed in the
second edition of the “State of Digital
Transformation Report,” released by the
UAE’s Higher Committee for Government
Digital Transformation. The report
showcases the UAE government’s
extensive digital accomplishments
across 12 vital sectors, demonstrating a
comprehensive approach to modernizing
public services and enhancing quality
of life through technology. Ohood bint
Khalfan Al Roumi, Minister of State for
Government Development and the Future
and Chair of the Committee, emphasized
that digital readiness and transformation services, achieving a high satisfaction rate processed digitally.
are core to the UAE leadership’s vision. of 91 percent among over 57 million users. • Community Services: 115,600 digital
She noted that the report serves as a Currently, 460 active digital transformation inquiries, 243,800 zakat/donation
testament to the nation’s leadership in projects are underway across federal transactions, and 125,700 digital fatwa/
global competitiveness indices, aiming to agencies. zakat calculations.
further motivate efforts toward national Sector-specific digital achievements • Justice and Security: 4.2 million traffic
digital goals. The UAE secured the first include: fine payments, 1.5 million vehicle
global position in the UN indices for • Digital Government: 10.8 million registrations, and 417,800 criminal
telecommunications infrastructure, digital individuals used UAE Pass, connecting record certificate applications processed
government framework, digital content, to 15,000 services and supporting 2.6 digitally.
and digital knowledge. Additionally, it billion integrated digital transactions. • Identity and Residency: 4.7 million
topped Oxford Insights’ “Government AI • Economic Sector: 5.2 million digital Emirates ID renewals, 1.6 million private
Readiness Index 2024,” ranked third in tax transactions, 316,800 certificates sector residency permit renewals, and
government service delivery, and fourth in of origin, and 64,100 trademark 596,200 digital document attestations.
the World Bank’s GovTech Maturity Index. registrations/renewals were completed. • Infrastructure and Logistics: 5,900
The country also placed 11th in both the • Finance Sector: 8,300 vendor housing assistance requests, 68,500
IMD’s Digital Competitiveness Index and registrations, 2,500 financial market national transport permits, and 3,000
the UN E-Government Development Index. employee accreditations, and 1,000 nuclear activity licenses.
Digital government initiatives have yielded foreign investment fund renewals were • Environmental Sector: 76,600 plant health
remarkable efficiency gains, including processed. certificates, 39,600 veterinary export
AED 368 billion saved for users and AED • Human Resources: 13.2 million certificates, and 59,900 agricultural
20 billion in government cost reductions. work permit applications, 8 million product clearance transactions.
This transformation also saved 530 million employment contract transactions, and • Culture Sector: 2,400 library
labor hours and cut carbon emissions 1.2 million training hours delivered via memberships, 368 cultural artifacts
by 55.8 million tonnes. In 2024 alone, the “Jahiz” digital learning platform. registered, and 162 event space rental
federal government entities processed • Health: 2 million prescriptions filled requests fulfilled digitally.
an impressive 173.7 million digital by robotic pharmacies, 1 million AI- These comprehensive digital
transactions. Federal websites garnered conducted chest X-rays, and 437,900 advancements underscore the UAE’s
131.5 million visits, and government remote medical consultations. strategic vision to leverage technology for
applications were downloaded 26.3 million • Education: 1.4 million individuals sustainable development and an enhanced
times. The UAE now offers 1,419 digital engaged in digital learning, and 445,700 quality of life for its population.
services, with 195 classified as priority university course registrations were
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