Zain, Kuwait’s leading digital service provider, ranked first in the ‘Best Mobile Operator’ category for the eleventh time and the ‘Best Internet Service Provider’ category for the seventh time in Kuwait for the year 2022 by Service Hero, the region’s only consumer powered customer satisfaction index.
The announcement was made during a virtual awards ceremony held by Service Hero to celebrate the companies that received the highest scores from consumers in recognition of their world-class service levels and quality, each in their respective industries from across the Kuwaiti private sector. Zain came on top of the companies operating in the ICT sector.
Zain ranked first for achieving the highest customer satisfaction scores by providing the best quality service standards in the Kuwaiti market. The award came after an in-depth evaluation by Service Hero’s independent advisory council, which recognized Zain’s leadership in offering the best innovative digital services, as well as its relentless pursuit of excellence and innovation with the aim of achieving superior digital lifestyle transformation for its customer base, the biggest in Kuwait.
Based in Kuwait, Service Hero is the only consumer powered customer satisfaction index in the Middle East. The company is a member of ESOMAR and adheres to the global organization’s principles and guidelines for self-regulation and ethical practice. Service Hero is overseen by an Independent Advisory Council to assure results that are impartial, objective, and accurately reflect consumers’ preference, making the company’s findings a credible benchmark that offers transparent and relevant insight for companies.
The council is comprised of academics and business professionals representing leading institutions and corporate establishments in Kuwait and the UAE, including the American University of Kuwait, Australian College of Kuwait, Gulf University for Science and Technology. Since 2010, Service Hero has measured over 410,000 validated consumer assessments covering more than 450 private sector companies.
