Virgin Mobile Saudi Arabia was awarded the Digital Mobile Virtual Network Operator of the Year award during the 2022 global MVNO World Congress held in Berlin.
The awards highlight the achievements and innovations within the MVNO industry over the last 12 months.
Virgin Mobile Saudi Arabia was recognized for its operational achievements, innovation, and excellence within the industry.
“Being awarded the Digital MVNO of the Year category at the MVNO World Congress is a recognition of the innovation and operational success of Virgin Mobile KSA,” said Yaarob Al-Sayegh, CEO of Virgin Mobile Saudi Arabia.
“We are delighted to be presented with such a prestigious global award and it is a recognition of the huge progress we have made in the Saudi market since our arrival in the country in 2014.
“We have pioneered a wide range of innovative plans, services and our digital first approach to everything we do has been very popular with our customers.”
Judges at the ceremony praised the company for its wide range of customer options, describing it as an “excellent entry” that provides easy onboarding with a commitment to delivering digital experiences to customers.
Additionally, Virgin Mobile Saudi Arabia’s option to customize plans “seemed to be a hit” with customers, the panel commented.
“I like the diversity of the customer proposition, the digital channels but also the opportunity for rapidly delivered physical SIMs,” said one panel member.
“Excellent entry. Virgin Mobile Saudi Arabia have clearly thought about the touch points needed for the digital journey of their customer and have developed a comprehensive and easy to navigate solution,” said another member, while the panel as a whole praised the company for “its commitment to bring digital experiences to customers.”
Virgin Mobile Saudi Arabia was the only winner from the Kingdom, and was also the only telecom company from the Arab world to be presented with an award.