Raluca Berchiu: a leading voice on Customer Experience, recognized by the CXM
Dubai based, Raluca Berchiu, has been nominated for the prestigious CXMStars™️ - Top CX Influencer award.
This is the Customer Experience Magazine’s annual list of people who distinguish themselves by their skill to widely impact others in the CX industry.
This nomination is a recognition of Raluca's contribution to the CX industry.
Raluca Berchiu, a Customer Experience Strategist with deep understanding of Business Development and Marketing, has been active in the Telecommunications industry in the Region.
She has made it a mission to highlight the importance of Customer Experience in the B2B sectors, principally in the highly competitive Telecom industry, where CX is crucial in maintaining and developing a competitive advantage.
“There is a big shift to customer centricity in Telcos. Why? No matter if we address a B2B or B2C sector, we have human relations that we manage. Technology supports us to provide the best customer experience.
It’s factual that these days Telcos are being measured against the likes of Netflix or Amazon. They are completely unrelated businesses, yet they shape expectations globally.
CX has now become a strategic factor for the Telcos's to drive customer loyalty to protect their revenue and consequently grow it."
Raluca is ever present on multiple media platforms contributing with valuable educational information on Customer Experience (CX) addressing mostly the Telecommunication industry
