Kuwait Telecommunications Company – stc, a world-class digital leader providing innovative services and platforms to customers, enabling the digital transformation in Kuwait, opened the doors to its largest and most advanced branch in Kuwait at the Marina Mall. Designed to incorporate state-of-the-art technology with a compelling digitized and smart experience, stc’s revamped branch falls in line with the Company’s digital transformation and corporate strategies.
The grand opening of the new branch concept was attended by the Chief Executive Officer of stc, engineer Maziad Alharbi, in addition to other members of stc’s executive management. The plan to introduce a new design that integrates both innovative features and improved efficiency aims to showcase the deep understanding that stc enjoys in meeting the diverse needs of its growing customer base. With the gradual resumption to normalcy due to the increased number of vaccinated residents, the new branch welcomes visitors to an exceptional firsthand shopping experience.
The Marina Mall branch consists of two floors, each organized with customer convenience and simplicity in mind. The first floor will include numerous display stations featuring the latest smartphone and entertainment devices from some of the world’s top tech-brands. Customers will get to experience the devices firsthand, while learning more about stc’s special offers and exclusive plans. The second floor will be dedicated to customer support and sales to address any concerns or queries regarding stc’s products or services. Additionally, there will be a 24/7 self-service area dedicated to fulfilling customers’ requests at their convenience.
Following its ongoing commitment to support the decisions taken by the Ministry of Health to overcome the pandemic, the new branch will apply the necessary precautionary measures such as social distancing, mandatory face masks and regular sanitization to ensure the safety of both customers and employees. stc also maintains the same safety standards in its headquarters, branches, and at any external initiatives it participates in to mitigate the risk associated with the current pandemic.
Commenting on the opening, Chief Consumer Officer (CCO) of stc, engineer Amer Atoui, said, “We consistently focus on enhancing the customer journey for our customers while providing them with ease of access to our products and services. The revamped branch aims to provide a simplified, yet more personalized experience, in which customers can explore the range of popular devices that we offer. With the new features incorporated into the customer-centric model that we applied when designing this branch, our goal is to offer an entertaining and interactive experience for our visitors, whether they are new or existing customers.”
Atoui added, “We will continue to introduce new methods to engage our customers with our offerings and provide them with an experience in line with some the innovations introduced in this digital era. Whether it is through one of our branches, digital platforms, or through our call center, our primary objective of enhancing the lifestyles of our costumers remains consistent. This goes hand in hand with our corporate strategy that builds on our exclusive offers and promotions, strengthening our 5G network, and offering a range of solutions at affordable and competitive prices.”
To find out more about stc’s events, promotions, and sponsorships, follow stc’s official social media platforms, visit one of stc’s branches, download Mystc mobile application, visit www.stc.com.kw or contact the customer service center by dialing 102 for around the clock assistance.
Source: stc Press Release
