IBM Services will now implement a Big Data Platform based on the open-source Hadoop framework to help Vodafone Idea (Vi) improve customer experience.
The telecom company, VI offers products and services to its customers in India under the brand name Vi. For more than a decade, IBM is an IT partner with Vodafone Idea, notes the announcement.
As a part of the partnership, IBM will improve Vodafone Idea’s network security. IBM will be also responsible for consulting, program management, application operations, infrastructure services systems integration, and maintenance support.
Executive Opinion
Vishant Vora, Chief Technology Officer, Vodafone Idea Limited, said, "With the successful completion of the world’s largest integration in record time, we have embarked on a journey equipped with augmented data insights to help millions of our customers with customized and faster service launches. VIL has set up world-class network with largest spectrum portfolio, huge capacity and deployed many principles of 5G architecture that have helped us transform into a future-fit digital network for the changing customer needs. Along with IBM, we have implemented many first-of-kind projects, and big data and analytics engagement is one such initiative. The open-source approach has helped us in modernizing infrastructure and network experience, helping our people and partners in quicker business decision making. The power of data will help transform our cloud and AI journey in the future."
Sandip Patel, Managing Director, IBM India/South Asia, said, "VIL is at the forefront of adopting open technologies helping shape the telecom landscape in India. The modernized and future-ready data platform is helping VIL get daily actionable insights to make strategic and operational level decisions effectively. IBM and VIL team worked together in challenging times of COVID-19 lockdown to seamlessly execute a complex and enterprise-wide deployment remotely. We are excited to be part of VIL’s Digital Transformation powered by Data. The engagement will help VIL further lay the foundations for accelerating its hybrid cloud journey."
IBM and Vi Partnership
IBM will also help Vodafone Idea to reduce the overall cost of data analytics. IBM will also transform the way data is optimized and delivered to employees, partners, and internal systems. This means that fragmented, siloed data can now be streamlined for seamless availability and reduction in the operational complexities.
The telecom firm will be able to combine insights from the big data platform and better leverage cloud-native technologies and Artificial Intelligence to boost revenue and improve customer experiences, notes the announcement.
