BBK has launched the ‘Ask BBK’ Virtual Assistant, which is an artificial intelligence (AI) channel designed to interact with customers round the clock.
The service will provide customers with immediate support through common queries and frequently asked questions while also assisting them with basic account-based banking transactions securely such as balance inquiry, mini statement requests and funds transfers from their personal accounts within BBK.
The AI chatbot ‘Ask BBK’ will initially be available via the bank’s website (www.bbkonline.com) for immediate assistance, and will later be introduced in some of its social media channels like Facebook Messenger and Whatsapp, to provide BBK customers with a seamless and efficient banking experience.
Dr Adel Salem, general manager of retail banking at BBK, said, “In our continuous efforts to provide our customers with latest digital banking services that are in line with the kingdom’s direction towards the advancement of fintech, we are pleased to announce the launch of BBK’s chatbot service. This new channel is an artificially intelligent solution specialised in customer service, made available to assist customers with quick answers to their queries 24/7 at their own convenience and in real time. This new service is a step towards the future of banking and should provide our valued customers with a brighter banking experience through a secure, easy, instant and convenient way of inquiring and transacting with their bank.”
The ‘Ask BBK’ chatbot will be available via chat and voice interaction for immediate customer support to answer their questions and to conduct simple transactions.
