Sri Lanka Telecom (SLT) entered into an agreement with Virtusa Private Limited, a global provider of digital strategy, digital engineering and IT outsourcing services recently.
The MoU will help SLT provide superior, world-class digital services to the public, an SLT spokesman said.
The digital initiatives that are expected to bring about these enhancements focus on improvements to the SLT Self Care App, web portal, omnichannel access by customers as well as enhancements to the SLT Contact Centre that will support the company to serve customers on a totally different level in the near future.
Chief Executive Officer of SLT, Kiththi Perera said, “We continue to partner with key organisations that possess the expertise that we can leverage on. All of these establishments will have a significant impact on Sri Lanka’s economy and help our nation achieve great strides in its journey of becoming the digital hub in the region and bring about long term sustainable growth for Sri Lanka’s ICT industry. It is our customers who will reap the benefits of the digital lifestyles provided by SLT, through innovative, high quality services and experiences.”
Vice President, Client Services of Virtusa, Sumudu Gunawardhana said, “We are excited to enter into this partnership with SLT. We appreciate the trust that SLT has placed on us to support their digital transformation. We remain confident of our ability to add value to SLT and accelerate their digital transformation journey, which will bring about tangible benefits for SLT’s customers as well as all citizens of Sri Lanka.”
Source: http://www.sundayobserver.lk/2019/09/01/business/sri-lanka-telecom-teams-virtusa