Kuwait International Bank (KIB) has launched a service enabling customers to complete a number of transactions by communicating with staff via video call. Both customers and non-customers can make a video call to representatives face-to-face on weekdays from 09:00 hrs to 16:00 hrs (except Fridays and Saturdays).
Using this service, customers can activate or deactivate credit cards, debit cards and SMS notification services. They can receive information about their IBAN, update email details, request bank statements via fax, bank cards and Murabaha. They can redeem KIB cash bank reward points, too.
Customers can also adjust notifications for credit cards and debit cards for travels, configure language preferences, telecommunication companies (Zain, Viva, and Ooredoo) and set/reset debit card and credit card PIN.