VIVA Bahrain has partnered with homegrown Skiplino Technologies to introduce the kingdom’s first cloud-based queue management system by a telecom operator.
A revolutionary online system which allows people to queue digitally through a mobile application, VIVA customers will now be able to book their appointments at any of the 19 VIVA retail outlets or via the VIVA self-care app in just a few clicks anywhere, and at any time.
This collaboration with Skiplino marks another significant step from VIVA Bahrain towards digital transformation and extending its support to the Economic Development Board’s (EDB) initiatives to encourage the growth of local ecosystem as a key engine to foster grassroot innovation and entrepreneurship.
“As the fastest-growing, most innovative telecommunications operator in Bahrain, we recognise the need to support Bahrain’s Economic vision 2030 and play an active role to support the scale-up of the Bahraini start-ups by empowering them with technological support and market visibility to help them succeed,” VIVA Bahrain chief commercial officer Karim Tabbouche said.
“Moreover, this is in line with our efforts to maintain an edge in innovation by enhancing our customers’ experience through a convenient, on-the-go digital offering that gives them greater control over their time and life,” he said.
“Skiplino was developed to eliminate the problem of queues and replaces it with efficient, real-time queue monitoring information for businesses to understand and respond to their customers’ needs more efficiently,” Skiplino Technologies chief executive Zaman Abdulhameed Zaman said.
“With VIVA, the telecom operator with the widest network in Bahrain employing our indigenous queue management system, our robust platform continues to demonstrate strong capabilities of catering to their customers’ and retail network requirements.”
With the new online queue system extended to all VIVA outlets, service centre and Mena Telecom branches, VIVA customers have the flexibility to book a queuing ticket at the store closest to them from the convenience of their mobile phones.
The system when booking the customer appointment takes into account the customer’s travel time and distance and any traffic delays and adjusts the appointment time accordingly to avoid making the customers wait at the outlet.
For VIVA walk-in customers, the cloud-based queue management system operates in the same manner, where customers can access the system and receive an SMS once their appointment is due.
Recognised as the world’s most intelligent queue management system, Skiplino has earned several global accolades including the Forbes Innovation Award 2017 and The World Summit Award 2016, and was named as one of the 100 start-ups by World Economic Forum and one of the top 20 start-ups in TNW Europe 2016.
Source: http://www.gdnonline.com/Details/383084/VIVA-ties-up-with-Skiplino-for-new-digital-services
