Dubai Electricity and Water Authority (Dewa) has inaugurated its new digital command centre, a first-of-its-kind in the UAE, that uses Artificial Intelligence (AI) technology to monitor and manage the authority’s digital infrastructure and service channels.
This supports Dewa’s strategy to keep pace with the Fourth Industrial Revolution and make use of the latest technologies, said a statement from the Dubai utility.
The centre monitors Dewa’s service channels, including the services of the Future Centres for Customer Happiness, Dewa’s website, and smart app. It also monitors infrastructure such as SAP and smart grid meter systems, it stated.
The centre works round the clock and adopts state-of-the-art technology to ensure action is taken in case of emergencies within Dewa’s IT environment. The centre is also equipped with alternative power lines for the network, to ensure business continuity, it added.
Speaking at the launch, Saeed Mohammed Al Tayer, the managing director and CEO, said Dewa's strategies and initiatives were in line with national plans and strategies.
"These include the UAE Centennial 2071, which is a long-term government plan to prepare the UAE and young Emiratis for the future, and the UAE Artificial Intelligence Strategy. This is the next phase of Smart Government. The UAE’s future services, sectors and infrastructure will depend on the investment and application of AI technologies and tools," he noted.
According to him, Dewa has launched several innovative projects and initiatives, based on AI, robotics and the Internet of Things, IoT, or keep pace with the Fourth Industrial Revolution.
These include Rammas, the utility's virtual employee, which responds to customer queries quickly, and Digital Dewa, which reimagines the concept of service organisations and creates a new digital future for Dubai, he stated.
It will enable the utility to apply a pioneering model for service organisations, based on innovation in renewable energy, storing energy, AI and digital services.
"Dewa’s digital command centre is 100 per cent Emirati. This is part of our efforts to enhance Emiratisation at Dewa and use highly qualified Emirati staff," said Al Tayer.
"The centre will measure customer satisfaction by analysing customer interaction with smart services, carrying out pre-emptive capacity analysis, identifying future infrastructure needs, and analysing the performance of different infrastructure components to detect any change in infrastructure performance," he added
Source: http://www.gdnonline.com/Details/369638/Dewa-unveils-AI-based-digital-command-centre