Saudi Arabia: Oracle announced that Makkah Municipality has completed and is ready to launch the first set of e-services based on an Oracle integrated e-Platform solution. Makkah Municipality is aiming to automate its business processes and maximise overall service quality.
Makkah Municipality needed an integrated e-service platform from a single vendor that could implement various e-services such as building permits, shops permits and excavation permits; and automate processes to better control all operations and maximise the services of the field inspection divisions and contact centre.
As part of the solution, Makkah Municipality implemented a communication management system for collaboration with the other public sector agencies based on Oracle Enterprise Content Management.
Makkah Municipality was also looking for a solution that would integrate with geographical information systems (GIS), have robust middleware for their various integration needs, and provide business intelligence to enable them to steer operations from within easy to use integrated dashboards.
Oracle presented to Makkah Municipality an end to end integrated powerful platform that included the following integrated products:
- Oracle Siebel eService Portal and Case Management
- Oracle Autovue
- Oracle WebCenter Content
- Oracle Service-Oriented Architecture
- Oracle Weblogic Suite
- Oracle Business Intelligence Foundation Suite
- Oracle GIS Integration
By using the highly integrated solutions of Oracle, Makkah Municipality will be able to:
- Introduce any new e-services required
- Implement integrated field inspection services
- Invoke the call centre over the base solution
- Implement trouble-free upgrades to accommodate future needs
Dr. Ibrahim Abdulla; CIO of Makkah Municipality, said: "As a holy shrine, Makkah is one of the most visited cities in the world and is constantly growing. Hence, the Municipality was looking for an optimal IT solution that can serve the current and future requirements of the city's growth. After implementing a rigid scrutiny process, the Oracle solution presented to us proved to be the strongest and the most responding to our needs and objectives."
Oracle products optimally dovetail with the needs of businesses and organizations in the MEA region's public and private sector, to help them streamline their operations, maximise ROI and drive constant growth. We're delighted that Makkah Municipality has chosen Oracle integrated solutions to optimise overall service quality and meet their current and future objectives", said Abdul Rahman Al Thehaiban, Vice President, Oracle Middle East & Africa.
