Zain KSA has announced the completion of all preparations to serve pilgrims during the Hajj season of 1446H, unveiling an integrated voice and data service ecosystem powered by an AI-driven 5G network covering all holy sites. This state-of-the-art digital infrastructure enables smart solutions that enhance service quality, optimize operational efficiency, reduce emergency response times, and improve real-time network management—ensuring pilgrims enjoy an exceptional digital experience throughout their journey.
Emphasizing a human-centric approach, Zain KSA is significantly increasing its on-site presence by deploying 57% more field representatives compared to last year. Notably, women make up 50% of this team, reflecting the company’s commitment to diversity, inclusion, and empowering women in fast-paced operational roles.
In preparation, Zain KSA has implemented extensive training programs focused on technical expertise, customer service, crisis management, and practical fieldwork. The multilingual team, proficient in over 10 languages including Urdu, French, English, Spanish, and Bahasa Indonesia, is equipped to meet the diverse needs of pilgrims efficiently.
Further enhancing accessibility, Zain KSA has expanded its points of sale and 24/7 field booths by over 45%, providing easier access to communication and data services. Strengthened technical support teams are also stationed at key locations to deliver timely and effective assistance, ensuring seamless connectivity and support throughout the Hajj season.
