Mexican telecommunications operator Izzi, a subsidiary of Televisa Group, is modernizing its business support systems (BSS) in the cloud to bolster customer experience. By upgrading to the latest version of Oracle Communications Digital Business Experience running on Oracle Cloud Infrastructure (OCI), Izzi has reduced billing times by 70% and invoicing times by 60%, allowing the company to receive payments faster and improve cash flow.
Oracle is at the center of Izzi's multicloud strategy, enabling Izzi to integrate applications on other clouds with the performance and cost advantages of OCI. As part of this strategy, Oracle FastConnect will provide the company with a dedicated, private, high-bandwidth connection to its applications hosted on other clouds.
In addition, Izzi has strengthened its architecture by hosting production and disaster recovery environments across two OCI regions. This helps ensure seamless scalability, enhanced redundancy, and continuous business operations, which together deliver a more reliable customer experience.
Since migrating Oracle Digital Business Experience to OCI, Izzi has seen high application availability, improved scalability, reduced operating costs, and real-time monitoring. OCI’s carrier-grade platform scales effortlessly to accommodate even the most demanding workloads, ensuring smooth performance regardless of traffic surges. The operator plans to expand its usage of Oracle Digital Business Experience’s customer management features—powered by Siebel CRM—to deliver new customer experiences like enhanced and cross-channel marketing campaigns for personalized care and support.
Edgar Mendez, General Manager, Systems Operation, Infrastructure and LAN, Izzi
We have undergone many mergers and acquisitions over the years, including most recently with Sky Mexico, so it was important that we are able to consolidate these businesses onto a single, modern, future-ready architecture. With this upgrade to Oracle Communications Digital Business Experience, we are able to execute on our cloud strategy, immediately realize cost and operational benefits, and maintain control of our applications. This positions us well for future business growth, while also providing a solid foundation on which to execute future strategic initiatives.
Andrew Morawski, Executive Vice President and General Manager, Oracle Communications
Izzi and Sky Mexico have been successful Oracle Communications customers for more than 10 years, and we are honored that Oracle Digital Business Experience on OCI will be a foundational part of their long-term transformation strategy. Leveraging Oracle's best-of-breed Siebel CRM technology as part of our Digital Business Experience solution supports continued business growth and the ability to pivot as the communications industry and customer expectations continue to evolve.
