Page 55 - SAMENA Trends - June-July 2025

REGIONAL & MEMBERS UPDATES SAMENA TRENDS

Tech Mahindra Joins J.P. Morgans Payments System Integrator Program

to Accelerate Innovation in Payments System

Tech Mahindra, a leading global provider of technology consulting the global deployment of J.P. Morgan Payments’ next-generation
and digital solutions to enterprises across industries, announced solutions by leveraging its strong delivery capabilities, and broad
it has joined J.P. Morgan Payments System Integrator Program to market presence across key industries and geographies. J.P.
empower global enterprises to upgrade their payment infrastructure Morgan Payments combines treasury services, trade & working
and deliver smarter, more personalized customer experiences. By capital, and card and merchant services capabilities to help pay
joining the program, Tech Mahindra will bring its deep expertise customers or employees in different currencies around the world.
in real-time payments, data reconciliation, and enterprise resource It processes more than $10 trillion payments daily, operating in
planning (ERP) implementations for global clients. With experience over 160 countries and over 120 currencies. Sam Yen, Global Head
in over 1,800 SAP implementations, Tech Mahindra’s strength in of Enterprise Application Solutions at J.P. Morgan Payments, said,
enterprise transformation, combined with J.P. Morgan Payments’ “We’re committed to meeting our clients’ needs at every stage
robust payments infrastructure, will help businesses optimize their of their journey with our ERP solutions. This collaboration will
financial operations. Together, they will empower enterprises with allow us to offer clients the stability and resiliency of J.P. Morgan
near real-time tracking, enhance reporting and elevate business Payments combined with Tech Mahindra’s technology expertise
dashboard functionality by leveraging SAP’s Generative AI and to help them build future-ready experiences that accelerate their
Build Process Automation innovations. Roshan Shetty, Head of business growth.” The System Integrator Program helps joint
BFSI & Public Sector - Americas, Tech Mahindra, said, “Enterprises customers build comprehensive payment strategies by combining
are increasingly looking to modernize complex payment J.P. Morgan Payments solutions with expertise from professional
infrastructures that can deliver on specific client needs. Our service partners. The program is part of the J.P. Morgan Payments
collaboration with J.P. Morgan Payments will enable businesses Partner Network, which brings together over 80 third-party
to deploy next-generation payment solutions at scale and help relationships to help meet customer business needs for end-to-
them drive sustainable growth while catering to evolving market end payment experiences.
needs.” As part of the program, Tech Mahindra will also support

Zain Bahrain Launches Innovative Super App

Zain Bahrain officially unveiled its new Zain Super App in Omniflow CX Managing Director, said, “Zain Bahrain’s vision for
partnership with Keyrus, a global consultancy specializing in data a unified digital experience perfectly aligns with our platform
and digital experience. The app, built on the Omniflow AI-powered capabilities. This partnership showcases how telecom operators
platform, aims to deliver a unified, seamless, and personalized can unlock value by combining user experience excellence, agile
digital experience to customers.This launch aligns with Zain integration, and data-driven intelligence, reflecting the broader
Bahrain’s digital transformation strategy and Bahrain’s Economic momentum of customer experience transformation in the Middle
Vision 2030, addressing increasing customer demand for fast East.”
and intuitive digital services. The Omniflow platform’s data-driven
core enables continuous optimization of customer experience and
value management, ensuring every interaction is innovative and
engaging. Customers can now use the app to monitor and manage
usage in real time, select tailored plans, explore add-ons, access
intelligent customer support, shop for products and digital services,
connect with local partners, and manage payments and recharges—
all through a single platform. Ammar Al Ketbi, Acting CEO of Zain
Bahrain, stated, “This next-generation app is a major milestone,
reflecting our commitment to placing customer experience at
the heart of innovation. Designed with direct customer feedback,
it delivers an intuitive and efficient user experience, empowering
users to manage multiple services effortlessly.” Sara Bouchrara,

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