Page 16 - SAMENA Trends - April 2020

REGIONAL & MEMBERS UPDATES SAMENA TRENDS

Etisalat Launches International Remittance Service, eWallet

Etisalat and Noor Bank have announced instantly remit money to over 200 countries app. The use of eWallet is not contingent
the launch of eWallet – an international and territories worldwide,” said Ahmed upon having a bank account, unlike other
remittance service that will allow financial Al Awadi, chairman of eWallet. eWallet is mobile wallet services. Customers require
transactions between individuals in the licensed and regulated by the Central Bank only a valid Emirates ID and a working
UAE and 200 countries around the world. of the UAE, and will help UAE residents UAE mobile number to register for eWallet
Digital Financial Services, a joint venture with safe, convenient and flexible payment account.
between telecoms giant, Etisalat and solutions through an easy-to-use mobile
Noor Bank, today confirmed that eWallet
customers will be able transfer money to
relatives abroad in real time without the
need to visit a branch or go outside during
the Covid 19 pandemic. Users can make
money transfers to over 350,000 around
the world including to banks, over the
counter agents and international mobile
wallet operators in over 200 countries
and territories worldwide. The offer is for
a limited period only. “eWallet continues
to be an innovative solution that uplifts
the way UAE residents conduct financial
transactions today. We understand that in
light of the current global situation, people
are increasingly choosing to send money
digitally from the comfort and safety of
their homes. As people work to support
their family and loved ones across the
globe, we aim to enable them to safely and

Mobily Take another Step on Saudization Journey

via Localization of High-quality Customer Support
Experience

Saudi telecom operator Mobily and reinvent its processes, infrastructures Ericsson Middle East and Africa, says:
Ericsson have agreed on a new program to and business models. Our partnership “Today’s agreement will support Mobily’s
localize Mobily’s IT Service Support Office with Ericsson allows us to develop a drive to empower Saudi Arabia’s digital
and enable the telco to operate it from highly-capable localized team to help us transformation through local talent, as well
Saudi Arabia. To support the government’s create unique experiences for end-users, as accelerate the deployment of digital
Saudization agenda, Ericsson will support manage costs and remain competitive.” IT services. With this partnership, Ericsson
Mobily’s aim to recruit Saudi talent for Service Support is moving to the forefront will transform Mobily’s IT landscape
Front Office and Technical Services in managed services as service providers and support their ambition of providing
Desk to facilitate high-quality customer seek to enhance customer experience superior customer experience with strong
experiences. In addition, Ericsson will with more tightly integrated networks capabilities in the IT space." The new team
also provide operator-specific courses and business processes. Mobily’s will manage Operational and Business
taught by industry experts, ranging from Saudi team will oversee all activities Support Systems. Its responsibilities
installation to integration, deployment typically performed when running an IT will also include ensuring IT security
and site support. Commenting on the environment with the support of Ericsson’s compliance for Mobily’s IT environment,
Saudization program, the Chief Technology cross-domain IT expertise and an in- as well as supporting the telco in all
Officer at Mobily, Alaa Malki said: “In depth understanding of the challenges future IT infrastructure projects in order to
alignment with the Kingdom’s Saudization, and opportunities facing service providers deliver best-in-class services and overall
Mobily has taken significant steps to today. Ekow Nelson, Vice President at experience to Mobily customers.

16 APRIL 2020