Euphoria Telecom has joined forces with Salesforce, with the new partnership now offering more business functionality with less effort, through seamless integration powered by the need for business efficiency and cloud technology.
Euphoria Telecom CEO George Golding says Euphoria’s mission is to pioneer business communication solutions. “It compels us to seek out synergies and leverage existing cloud telephony systems for the benefit of our customers, the South African business owner.”
He says Euphoria’s decision to collaborate with Salesforce was inevitable. “Salesforce has been rated ‘Most Innovative Company’ by Forbes for three years running. It is a trusted, leading customer relationship management (CRM) company.”
Saleforce runs a customer-centric business using technology to organise, automate and synchronise sales, marketing, customer service and technical support. Technological innovation offers simple deployment, which encourages high adoption rates.
To act on a sales opportunity from the customer’s profile screen in Salesforce, users simply click the dial button to activate a call through their Euphoria account. In addition, notes can be easily logged, directly on the customer account during the call.
All calling actions are recorded against the customer’s account and logged automatically, which means no further administration is required. Calls will also be recorded if clients opted for this service with their Euphoria account.
“There is no need to navigate between two separate systems, Euphoria provides business owners with an automated, built-in business solution that delivers efficiency so it can focus on servicing your customers better,” Golding explains.
Source: http://it-online.co.za/2014/10/23/euphoria-telecom-joins-force-with-salesforce/
