du’s small and medium enterprise (SME) customers based in Ras Al Khaimah and the surrounding area are invited to join du’s experts at the fourth Business Help Roadshow, the first held by du in the area. SME customers are invited to join du from 10am-6pm on 16 September at the Hilton Ras Al Khaimah, to receive face to face advice and rapid query resolutions.
Hany Fahmy Ali, Executive Vice President – Enterprise Business, du, said: “Our Business Help Roadshow has proved a highly effective platform for giving our valued customers direct access to our experts. We are committed to delivering the highest level of customer experience on all levels, in order to better serve the businesses that form such a vital part of the UAE’s economy.”
The Business Help Roadshow a regular event, rotating throughout the emirates. This is the first time du has held the event in Ras Al Khaimah, bringing billing and technical telecom experts to discuss issues, challenges and questions in face-to-face sessions. Customers in Ras Al Khaimah and adjoining Emirates have been invited personally through phone, email and SMS, to confirm an appointment with the du experts.
Previous Business Help Roadshow events, held in Dubai and Sharjah, were extremely successful, with 75% of the customers who visited having their issues resolved instantly.
The first Business Help Roadshow was launched in March 2014. As the first event of its kind, the Roadshow goes to the customers in order to address their needs within their own areas, in a full-day open house format that invites attendees to share their issues, challenges and questions in the areas of billing, technical, and sales for both mobile and fixed services. du’s experts will be on-ground throughout the event, offering face to face sessions to deliver faster resolutions – with a majority of customer issues raised at the first event resolved on the spot.
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About du
We opened for business in 2006. We offer mobile and fixed telephony, broadband connectivity and IPTV services to individuals, homes and businesses. We also provide carrier services for businesses and satellite up/downlink services for TV broadcasters. As a rapidly-growing enterprise, we have a team of experts working to enhance and expand our bouquet of service offerings. Our people come from over 60 countries - we mirror the rich cultural diversity of our nation, while being able to serve our customers in a variety of languages.
We remain committed to providing fulfilling opportunities for quality talent in a cosmopolitan working environment. By the end of Q1 2014, more than 7.5 million individual customers and over 80,000 businesses have chosen to use our services. In 2013 we were awarded the Dubai Chamber CSR Label for the second year in recognition of our continuing commitment to CSR best practice and the Small Energy Award – Golden Category at Emirates Energy Award for our LEED platinum-certified Fujairah retail shop. We were also awarded with the Premier Plan Best Business Service commsMEA awards in 2013 and the award Best Cloud Provider for Datamena at Telecom Review Industry Awards.
du is 39.5 percent owned by Emirates Investment Authority, 20.08 percent by Mubadala Development Company PJSC, 19.5 percent by Emirates Communications and Technology LLC and the remaining stake by public shareholders. du is listed on the Dubai Financial Market (DFM) and trades under the name ‘du’.
For further information, please contact:
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Saugat Chatterjee |
Reka Sepsy |
Source: http://www.du.ae
